Frequently Asked Questions
We’re happy to answer any questions you might have at any time. Below you will find some of our frequently asked questions and their answers, but please feel free to contact us for additional information. We’re here to help you!
What are your service hours? / When can I have services?Advantage Home Care Services are available with a minimum of 3 hours per day twice a week to 24 hour care seven days a week. A free in-home Client Care Assessment with the person needing care is required before care begins. It usually takes several days for care to begin but we can respond more quickly if necessary.
Do you provide services to seniors at independent living communities, assisted living facilities and rehab facilities?Yes, In addition to working in private homes or apartments we provide supplemental care in all types of senior living communities.
How can we be sure that we will get a caregiver we like and trust?
Our promise is that your loved one will be safe and well cared for. All of our caregivers are bonded and insured. In addition each caregiver must pass a criminal background check, a financial background check, a drug test and have a clean driving record before we hire them. Before starting services, a supervisor will visit with the client and family during a Client Care Assessment. This assessment will give us a better understanding of your loved one’s individual needs, their medical condition and desired schedule. Based on that information, we will identify caregiver(s) that will be a good fit for your loved one. Every effort is made to make a good match and rarely do we have to change caregivers. However if at any time you want a different caregiver, you can call our office and we will work with you to identify an alternative caregiver who will satisfy your needs.
How do I know that he/she has the skills needed for the assignment?
We hire experienced caregivers and provide them with ongoing training courses and seminars to ensure that they have the knowledge they need to provide high quality care. Many have CNA (Certified Nursing Assistants) or PSS (Personal Support Specialist) credentials.